Review Time
I had a very bad experience with Maccaron. One of my prepaid items was never dispatched, yet their system showed it as delivered. Only after I chased them multiple times they mark it as cancelled and claim to issue a refund which I still have not received.This is not just poor service but misleading and dishonest practice. There’s no customer support line, only repeated template emails. I do not recommend shopping here.
I placed an order with Maccaron, despite their claim that orders are dispatched within 3-7 business days, mine is still stuck on “processing.” There were no public holidays in between, and my order was not an MGS order, so there is no valid reason for this delay.Their customer support is non-existent—the only way to contact them is through email, where they keep sending copy-paste replies with no actual resolution. There is no proper helpline, no option to cancel the order, and no refund issued despite multiple requests. They promised tracking updates via SMS, but that was just an empty statement.At this point, Maccaron feels like a scam rather than a genuine e-commerce platform. Avoid ordering unless you’re okay with waiting indefinitely and getting no response from the company.
Had very bad experience with maccaron , its been more than 4 months and they haven’t deliver my order, they took the money priorly and hasn’t deliver it, and denying for the refund, worst company, not gonna order again, if you are indian want to order cosmetic go for nykaa or tira.
Okay first of all I don’t write reviews but this I have to put out so that anyone who have high hopes that their parcels that gonna dispatch within one month can sleep. I literally mailed them so many times and problem here is I didn’t buy other products thinking this will arrive it’s been past 5 months and I got message today only that it’s been dispatched. Atleast give proper dateline.
It has been close to 2 months and I haven't received my order. They have their policies in place that once the order ships from the location abroad it cannot be canceled or refunded. How is this my issue ? Apparently my order is stuck with customs for over a month now and they haven't be able to do anything about it. They are "trying", that's the only answer they give me. It just looks a scam now. Because shipments from other brands never take this long. And they didn't even inform me at first about the delay! I had to reach out. So Maccaron.in has taken my money, and is refusing to refund it, even though it's their problem. Not sure how they function. They don't even give a clear answer. I have no idea if I will even receive my order, and they refuse to refund my money. Very shady. I don't recommend ordering from here ever.
There is no customer care number. Been 11 days no tracking I'd to track order. Constantly replying to mail but no response. Was a prepaid order so not sure what's going on. Will take the case to customer care in next 10 days if not resolved.
The refund takes forever to come not even sure if they share a legit refund no, no response in emails for order status.my two orders were delivered on time but one order is still processing. This is non MSG order after seeing the issues regarding MSG i cancelled my MSG before shipping but yes refund is still not provided. The support Komal stopped responding to the order status.
This is a Fraud app. DO NOT BUY FROM THEM. I have ordered 2 items paid in advance and still not delivered. They will give your 1st order on time and then from your next order they will NOT. Their is no customer care number. Just an email where you get same response every time from different person. No refund, no cancellation, No tracking. They are big scammers.
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