I absolutely love MAC products and won't use anything else. Sadly I had an unpleasent experience while buying on their website during the black Friday sale. After I paid for my order, I received an email the next day stating that one of the products ordered was not included in the package that has been dispatched. I have been ordering the items as a present, so it was rather annoying. I did get the difference of the refunded, but I still wanted the item. This morning I justed their live chat which took me an hour. The assistant told me that by the time the order got through to the warehouse, the item was out of stock. When I asked if I could order something else instead and still get free postage, I was told that this wasn't possible. I am very disappointed with the service I received. It seems that I will have to purchase my items in store instead.
Claim your business profile now and gain access to all features and respond to customer reviews.
