I placed an order on Black Friday. According to the tracking information, the parcel was delivered, but I haven't received anything. The customer service was unreachable via WhatsApp, email, or social media. I finally managed to speak with a representative on the phone who promised to initiate an investigation, keep me updated via email, and issue a refund if the package was deemed lost. It’s been a week, and I still haven't heard back from the company.
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