I've reached out multiple times through WhatsApp but never received a response. On Tuesday, I called regarding a mascara that came in an opened and seemingly used package. They said they would email me for photos and issue a refund, but when I replied, I got an automatic message stating the email was invalid. After waiting several days with no update, I called three more times, but the calls disconnect when another language is spoken. I tried WhatsApp again but got no response. I'm very disappointed with the service.
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