I had an awful experience at a local hotel during a two-day stay. Our room was not serviced despite us following all protocols. We were left without toilet paper, clean drinking water, and dirty towels. I had to bring my own supplies. This was particularly upsetting as I’m dealing with terminal illness and we were celebrating our anniversary. When we raised our concerns, we were accused of lying. At this hotel, it seems the customer is always wrong!
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Choose from an outstanding collection of over 40 UK hotels, ideal for short and weekend break. Macdonald Hotels offer a range of breaks throughout the UK including romantic, golf and city breaks
