My experience with McDonald's in the Acton area was extremely disappointing.I first attended the branch on Acton High Road, but ended up leaving without purchasing anything after witnessing a very unpleasant interaction. A female customer asked to use the toilet facilities and a member of staff refused, saying the key had been “lost.” The whole interaction came across as dismissive and rude, and it didn’t feel like the situation was handled professionally.I then went to the branch in W3 6TJ (North Acton), and what I saw there was even worse. The condition of the toilets was shocking. There appeared to be blood and faeces on the toilet and even on the soap dispenser. This meant that when trying to wash my hands, I had to touch surfaces that were clearly contaminated, including the dispenser and taps. The door handle on the way out also looked like it hadn’t been cleaned.For a company the size of McDonald’s, basic hygiene and customer service standards should be a given. Between the rude interaction at one branch and the unhygienic conditions at another, the overall experience was unacceptable.Rating: ★☆☆☆☆
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