We placed an order this evening. When it was delivered one item was missing. We called to report it and were told the system would not allow either a refund or the item to be delivered later. So they’ve taken the money and breached contract. Not only is that inconvenient it is wilfully illegal. I informed the call centre person of thst and she said she ‘recognised it would be frustrating’. It’s not frustrating. I repeat, it is deliberately illegal. And disgusting.
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