Went 26.11.22 festival park around 12.00pm. It was packed. There must have been 20 odd workers behind the counter, drive through was backed up spilling out onto the street causing traffic build up. So other cars couldn't drive anywhere (They need to change this to how it was before as it's causing massive issues for other road users) Black Friday weekend must be the reason why. Staff were worked off their feet yet still managed to be nice, polite, friendly. People didn't empty their own tray or move it to the area where it goes. Food, trays etc were left on the tables. It's not always down to staff to clear! The machine was down for ticket call out, hence why everyone was standing around the front end to hear their number shouted verbally. We waited 45 minutes for our food. They need to advertise waiting times, so you can make a choice whether to order or not. Food was the usual. I felt for the staff. I couldn't do that job.
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