I opted for an hourly plan and utilized it for a week, carefully keeping track of my 3-hour limit and ensuring that timers were active during my usage. I believed I was well within my allowed time. However, I was billed beyond my initial payment for allegedly exceeding my allowance. Within the first three days, the system erroneously added a 3-hour session and a 4-hour session to my account that I was not connected to, which pushed me over my limit. The time-tracking system is unreliable. I reached out to the support team several times, but they merely insisted I had used the time without providing a genuine explanation or assistance. There was no investigation or accountability. This has been a frustrating experience with a service I find untrustworthy. I would highly recommend seeking alternatives to this company.
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