Review Time
I opted for an hourly plan and utilized it for a week, carefully keeping track of my 3-hour limit and ensuring that timers were active during my usage. I believed I was well within my allowed time. However, I was billed beyond my initial payment for allegedly exceeding my allowance. Within the first three days, the system erroneously added a 3-hour session and a 4-hour session to my account that I was not connected to, which pushed me over my limit. The time-tracking system is unreliable. I reached out to the support team several times, but they merely insisted I had used the time without providing a genuine explanation or assistance. There was no investigation or accountability. This has been a frustrating experience with a service I find untrustworthy. I would highly recommend seeking alternatives to this company.
I opted for an hourly plan with a service provider and utilized it for one week. I was meticulous about staying within my 3-hour limit and ensured that timers were active during my usage. Therefore, I was confident that I was well within my allowed usage. However, I was charged more than my initial payment for allegedly exceeding my allowance. Within just the first three days, their system recorded a 3-hour session and a 4-hour session that I did not connect to, immediately pushing me over my limit. Their time-tracking system is ineffective. I reached out to the support team multiple times, but they merely claimed I had used the time without providing any real explanation or assistance. There was no investigation or accountability. This was a dreadful experience with an untrustworthy service. I would highly recommend steering clear of this company and considering alternatives.
I had a disappointing encounter with the billing and support of a service provider. I was charged for a subscription I wasn't using and only noticed the charge on the payment day. As soon as I saw it, I cancelled the subscription and contacted support for a refund for the same-day charge. Despite not using the service at all and cancelling immediately, my refund request was denied. There was no flexibility or understanding, just a strict policy response. This was frustrating since I wasn't trying to exploit the system—I simply missed the renewal date and acted promptly once I noticed. I even mentioned that I plan to use the service again when needed, but that made no difference. I strongly suggest that the company enhance its refund and customer-friendly policies, especially for same-day charges on unused subscriptions. This rigid approach severely undermines trust.
It’s rare for me to give a 5-star review for a service I couldn't utilize. What transformed my experience from 1 star to 5 stars was the prompt response from the customer service team. They recognized my genuine issue accessing the cloud service and provided a full refund. Great job by the support team!
I purchased a dedicated server expecting real Apple hardware, but what I received was clearly a virtualized macOS environment, not a physical Mac mini. Key macOS features like map rendering and graphical elements malfunctioned, just like when macOS runs inside virtualization software. Upon checking the system details, the machine even displayed a welcome message indicating it was a virtual machine. This means the service did not provide a genuine dedicated Apple device as advertised. For developers requiring proper graphics rendering, this setup is unusable. I'm very disappointed—the product is misrepresented, and I cannot recommend it unless they clarify that 'dedicated' machines are actually virtual.
Claim your business profile now and gain access to all features and respond to customer reviews.
