I am writing to formally express my dissatisfaction regarding an unpleasant encounter at the store last Friday, December 19th, 2025. I visited the location with a friend to purchase a jacket for an upcoming trip. We entered the store before closing time and were being assisted by one of the sales associates, who was professional and helpful during our interaction. However, in the middle of our discussion, another sales representative abruptly interrupted us and loudly stated, "YOU HAVE 4 MINUTES TO SHOP!!!!!" This statement was delivered in a rude, aggressive, and completely unprofessional manner. There was no courtesy, no explanation, and no attempt to handle the situation respectfully. As customers who were already being assisted and prepared to make a purchase, this behavior was both shocking and unacceptable. This kind of treatment made us feel unwelcome and disrespected. As a direct result, we decided not to proceed with the purchase and left the store with a very negative impression of the brand. Luxury retail is not only about product quality but also about customer experience, professionalism, and respect. What we encountered that evening fell far below the expected standard. I strongly urge management to address this matter seriously and ensure that staff members—especially the representative involved—receive proper training in customer service, courtesy, and professional conduct. No customer should ever be treated in this manner. I hope this feedback is taken seriously so that future customers do not experience the same level of disrespect.
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