Review Time
I am extremely disappointed with the company's lack of communication regarding my refund of £2580. They contacted me on December 1, 2025, stating that the items had been returned and that a refund would be processed within 7-10 days. As of today, January 14, 2026, I have yet to see my refund. This feels like nothing short of theft, and I have no choice but to report it as fraud to my credit card provider. I strongly advise against purchasing from this company.
I am writing to formally express my dissatisfaction regarding an unpleasant encounter at the store last Friday, December 19th, 2025. I visited the location with a friend to purchase a jacket for an upcoming trip. We entered the store before closing time and were being assisted by one of the sales associates, who was professional and helpful during our interaction. However, in the middle of our discussion, another sales representative abruptly interrupted us and loudly stated, "YOU HAVE 4 MINUTES TO SHOP!!!!!" This statement was delivered in a rude, aggressive, and completely unprofessional manner. There was no courtesy, no explanation, and no attempt to handle the situation respectfully. As customers who were already being assisted and prepared to make a purchase, this behavior was both shocking and unacceptable. This kind of treatment made us feel unwelcome and disrespected. As a direct result, we decided not to proceed with the purchase and left the store with a very negative impression of the brand. Luxury retail is not only about product quality but also about customer experience, professionalism, and respect. What we encountered that evening fell far below the expected standard. I strongly urge management to address this matter seriously and ensure that staff members—especially the representative involved—receive proper training in customer service, courtesy, and professional conduct. No customer should ever be treated in this manner. I hope this feedback is taken seriously so that future customers do not experience the same level of disrespect.
Candid Review of My First Coat Purchase. I recently acquired a wool wrap coat in a lovely color. I took great care with my measurements to select the right size, but the coat turned out to be much too large for me. I contacted customer support, and while the representative was genuinely helpful, they could not make an exception for an exchange since it was a final-sale item. I understand the meaning of 'final sale,' but as this was my first experience with the brand, I had hoped for a bit more leniency. The coat is stunning, but the customer service experience left me feeling let down. Because of this, I cannot recommend this brand, as they didn't seem to value customer satisfaction or the experience of new customers.
Candid Review of My First Coat Purchase. I recently acquired a wool wrap coat in a lovely color. I took great care with my measurements to select the right size, but the coat turned out to be much too large for me. I contacted customer support, and while the representative was genuinely helpful, they could not make an exception for an exchange since it was a final-sale item. I understand the meaning of 'final sale,' but as this was my first experience with the brand, I had hoped for a bit more leniency. The coat is stunning, but the customer service experience left me feeling let down. Because of this, I cannot recommend this brand, as they didn't seem to value customer satisfaction or the experience of new customers.
I purchased a jacket online, but it was delayed and arrived while I was away. Upon returning, I found it was far too large. When I reached out for a refund or exchange, I was informed that I was outside the 14-day return window. This situation is frustrating, as I am now stuck with an expensive jacket that doesn't fit. I strongly advise against purchasing from this retailer online; trying items on in-store is the way to go.
No complaints about the product. I ordered a very warm parka and verified the size to ensure I could wear layers underneath if necessary. I've only used it for one winter so far, but it has met my expectations. Living in a Nordic country with harsh winds, the parka has performed excellently! I read the return policy beforehand and agree that it's not the best for this type of product and price, but I was willing to try the brand. The standard 14-day return policy is common across the EU.
I am very disappointed with the brand. The jacket I purchased does not keep me warm at all – it feels cold even in mild weather. After just two uses, the sleeves started to fade. Customer service is nonexistent. This item is not worth the money.
I carefully followed the size chart and even went up a size for safety. Despite this, the shorts were so tight I couldn't get them past my thighs. I had confirmed with two stores that I didn’t need to size up and relied on the online size guide, but none of this information was accurate. To make matters worse, the shorts were a final sale, and customer service refused to make an exception, despite my precautions. I feel misled and stuck with an unusable item. The quality is poor for the price, and with no larger sizes available, I have no options left. A very disappointing experience that will prevent me from shopping here again.
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