I ordered my 3 quart tea kettle on 9-18-24 and picked up from the store about a month later. I had for less than 1 1/2 years and it is not even used that often. They told me the handle not staying in place is considered normal wear and tear. This is far from normal. It actually happened September 2025; however, I did not report it until now (not sure it would have mattered). This is my 3rd MacKenzie Childs tea kettle and the 1st one we burnt out (our fault), the 2nd I bought was a 2 quart and ultimately decided I did not like the look of the size. I had no issues with handles for either. I was offered a 20% discount; however, I plan to change brands to Smeg. Very disappointed.
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