Review Time
I ordered 3 courtly check lights for my kitchen island. Was sent 3 fixtures that don’t match. Its been over a month and no response from there customer service to fix the problem. Considering the high cost it’s unacceptable. I’m stuck with unusable items. And there is no way to talk to anyone!!!! They only use email. Don’t waste your money!!
I ordered 3 courtly check lights for my kitchen island. Was sent 3 fixtures that don’t match. Its been over a month and no response from there customer service to fix the problem. Considering the high cost it’s unacceptable. I’m stuck with unusable items. And there is no way to talk to anyone!!!! They only use email. Don’t waste your money!!
I ordered my 3 quart tea kettle on 9-18-24 and picked up from the store about a month later. I had for less than 1 1/2 years and it is not even used that often. They told me the handle not staying in place is considered normal wear and tear. This is far from normal. It actually happened September 2025; however, I did not report it until now (not sure it would have mattered). This is my 3rd MacKenzie Childs tea kettle and the 1st one we burnt out (our fault), the 2nd I bought was a 2 quart and ultimately decided I did not like the look of the size. I had no issues with handles for either. I was offered a 20% discount; however, I plan to change brands to Smeg. Very disappointed.
The product was not as expected as it looked damaged with scuff marks and random color streaks. All 6 pieces had the flaws but one. They told me it was not defective and would not refund. Told me sale was final. When I showed them proof it was not final sale, suddenly the website showed final sale. To make matters worse, they lowered the price the day I received my order. So I asked them to at least reduce the price since they would not let me return it and they basically told me to go pound sound absolute horrible customer service they have lost me as a customer for good
Do not buy their knobs. I replaced all my kitchen knobs and spent well over $800 doing so. Within 2 years the paint started wearing off all the knobs. They refuse to give me touch up paint and will not swap out. I’ve had cheap knobs purchase at Home Depot that hold up better than these.
-0 It would be Negative Zero if I had the option. Absolutely the worst. Products all made in China with designer pricing and customer service that would put 7 Eleven to shame. Bought the new Electric Tea Kettle, Cheap Flimsy Plastic. Bought the 3 Ceramic Mixing Bowl Set, Middle bowl has a crack all the through and around. They refuse to do anything. I hope they go Bankrupt, they should. I can’t see how they’re still open.
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