My wife and I are currently in the process of purchasing a new residential property, and unfortunately the sellers are using Macquarie Bank for their settlement. Despite a lengthy seven-week settlement period, Macquarie have still failed to complete their requirements by the agreed settlement date.We are now three days post the scheduled settlement date, and Macquarie has still not finalised their part of the process. The level of incompetence and inefficiency we’ve encountered is staggering. It is astonishing that a major financial institution can perform so poorly at such a critical stage of a property transaction.Their ongoing delays are now costing my wife and I many hundreds of dollars in amending and rebooking furniture-removal services.One only needs to read through the reviews of Macquarie Bank to fully understand how bad this bank really is. I cannot fathom how they are still able to trade and hold an Australian Financial Services Licence. Their levels of professionalism and customer service are non existent.Deal with them at your own peril.
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