My wife and I are in the midst of acquiring a new residential property, and unfortunately, the sellers have chosen a certain financial institution for their settlement. Despite a lengthy seven-week period for settlement, this institution has still not completed their necessary requirements by the agreed date. Now, three days past the scheduled settlement, they have yet to finalize their responsibilities in the process. The level of incompetence and inefficiency we’ve experienced is astonishing. It’s hard to believe that a major financial entity can perform so poorly at such a crucial moment in a property transaction. Their ongoing delays are costing us significant amounts in rescheduling and adjusting furniture removal services. A glance at the reviews of this institution reveals just how problematic it truly is. I cannot understand how they continue to operate and maintain an Australian Financial Services Licence. Their professionalism and customer service are virtually non-existent. Proceed with caution if you choose to engage with them.
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