My experience of the Macquarie Bank , Sydney from October to the end of December 2026 was the most horrendous and stressful experience of my life and that of my wife’s life.
The total incompetence of their system is embarrassing , if this is the future of electronic banking we should all give up living now.
We rolled over our Super with the bank to a Self Managed Super Fund Account , I thought it would take 5 days as all could be done electronically within the bank no one else involved . It took 70 days 114 phone calls and 240 hours waiting on the phone to talking to 37 different staff members in total and that is not the worst.
In all that time,effort and stress we didn’t receive one phone call back from the bank to apologise to us like real people .
We both nearly had nerve breakdowns at the end. This new way of banking is a disgrace to the Australian Banking Institution .
Heavens forbid if they all use it and we have a Cashless Society. I would strongly recommend to all Australian’s to flee to Africa and live in a mud hut and be happy.
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