I placed an order from the Cardiff online store. The turn around time was over 30 working days, but they do make this clear on their website. Within a few weeks of receiving my order, I spotted a quality issue. I took photos and emailed the store to ask for a resolution, they offered a full refund if I returned the order. I was after a replacement, as they are the only store I can buy my club’s garments from, but they said they needed it back to check. They emailed me back when they receive it denying there was any quality issues and they wouldn’t supply a replacement, only a refund, which they provided. Their tone was abrasive. I was also left confused at their response, as I originally sent photos of the garment. I would be happy to give them another chance as I want to support my football club, but would like to see a change in attitude. It would mean a lot adding a name to their email communications, as it upholds accountability. My football club, who have a contract with Macron, heavily rely on revenue from merchandise so I think they need to have a better understanding of this.
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