Review Time
Paid extra for 24 express tracked delivery to be told that doesn’t guarantee 24 hour delivery when the items didn’t arrive.
10 days later items still not delivered, had purchased from a different company.
Three phone calls and two emails later to resolve refund.
Not great , would not recommend.
Paid extra for 24 express tracked delivery to be told that doesn’t guarantee 24 hour delivery when the items didn’t arrive. 10 days later items still not delivered, had purchased from a different company. Three phone calls and two emails later to resolve refund.Not great , would not recommend.
Begrudge having to use this store!My son joined a new sports club and we were directed to this store for kit. Travelled to the store to find they don’t hold any stock (why?!? Surely one or two in each size wouldn’t be too much to hold?) and I’d have to order online. Went home and did so, although wasn’t easy to find the junior hoody on the correct kit page. Order then took almost a month to arrive, again, why?!? Personalisation shouldn’t be a hold up, it’s very simple vinyl lettering that I could have done at home. Kit also unnecessarily overpriced for item you know most children wear once a week and that they grow and it won’t fit them for long!Have opened the items today and the hoody is possibly the worst quality I have ever known. Very thin material that will unlikely actually keep my child warm, absolutely smaller than the sample he tried on in the shop and the vinyl lettering for initials not straight. I will be suggesting , along with others who feel the same, that my son’s club change kit supplier. Truly awful.
Begrudge having to use this store!My son joined a new sports club and we were directed to this store for kit. Travelled to the store to find they don’t hold any stock (why?!? Surely one or two in each size wouldn’t be too much to hold?) and I’d have to order online. Went home and did so, although wasn’t easy to find the junior hoody on the correct kit page. Order then took almost a month to arrive, again, why?!? Personalisation shouldn’t be a hold up, it’s very simple vinyl lettering that I could have done at home. Kit also unnecessarily overpriced for item you know most children wear once a week and that they grow and it won’t fit them for long!Have opened the items today and the hoody is possibly the worst quality I have ever known. Very thin material that will unlikely actually keep my child warm, absolutely smaller than the sample he tried on in the shop and the vinyl lettering for initials not straight. I will be suggesting , along with others who feel the same, that my son’s club change kit supplier. Truly awful.
A 1.6/5.0 rating tells you all you need to know about this appalling Company. Trustpilot asks you to be 'honest, helpful and constructive'. The Macron website statement 'NO refunds or exchanges' is at least honest, if not entirely legal, and was applied strictly to my daughters Christmas present to me. But the statement confirms they are neither helpful nor constructive. Please take your business elsewhere.
I made my order with Macron and a few days later realised that I had misjudged the size of my own children! I then contacted Macron Teesside and spoke with Craig. Craig was an absolute star, sorted it out immediately and also made the effort to get back in touch, to say it would be with me before xmas for the kids. This 5 star review is my way of saying thank you for the extra effort made. Great customer service.
A 1.6/5.0 rating tells you all you need to know about this appalling Company. Trustpilot asks you to be 'honest, helpful and constructive'. The Macron website statement 'NO refunds or exchanges' is at least honest, if not entirely legal, and was applied strictly to my daughters Christmas present to me. But the statement confirms they are neither helpful nor constructive. Please take your business elsewhere.
I made my order with Macron and a few days later realised that I had misjudged the size of my own children! I then contacted Macron Teesside and spoke with Craig. Craig was an absolute star, sorted it out immediately and also made the effort to get back in touch, to say it would be with me before xmas for the kids. This 5 star review is my way of saying thank you for the extra effort made. Great customer service.
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