I had MAD CITY install a roll in shower this was several years ago they had to adjust to be able to roll shower chair in without having to physically lift the chair with my daughter in chair any way some one came to my door 2days ago and he ask if I had any thing I needed to have updated I told him no and I told him that I had a shower installed several years ago and he ask if he could see. I showed he said they had updated products so I let him have some one out to look at they came yesterday and he said since they have life time warranty coverage that I just needed service to have the ramp fixed the people that I talked to were very nice I ask him how much would this cost he said nothing as under warranty so when the service person called he said because of wear and tear it would cost me $ why did one say won't be a charge then when called to set app. there was a charge if life time mean what ?if you don't use the shower
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