Review Time
I received a quote for two windows totaling $4,100, with the promise of a state discount, but ended up being overcharged. I was set up with a financing plan at $58.93 per month, which I later realized I couldn't afford. When I called to cancel, I was told it was too late, and my explanation of financial hardship was met with indifference. Now, I have two windows that won't fully close in winter, and after a year, I still owe $4,000 to the finance company, with only $12 going toward the payment. The only suggestion was to send more money, which I can't do. I'm very disappointed with the service and the product, especially as a senior on a fixed income. I cannot recommend this company.
High pressure sales. I just wanted a simple quote. I was approached inside of Costco about scheduling an appointment for replacement windows. At the time I believed their affiliation with Costco lended the company credibility. Further I checked online for reviews. Two men came to my home and pretty much stayed in my living room quickly measuring my windows. After 3 hours of product demonstration and pamphlet flipping finally gave me an exorbitant quote of 24k then came down on the quote 3 time I told them over and over that was an unbelievable price for windows that I could not afford after another hour and a half. I finally signed just to get them to leave. The contract says I have a 3 day grace to cancel the contract. I have filled out the form and will mail it as directed in the contract and see what happens next. So far the reviews on Yelp and Reddit that I have now read are horrible. I wish I had seen them before. Do not let these people in your home. I am scared to death that they will not honor their contact clause of a 3 day cancellation. I will update this review of what happens with my cancellation. Further none of their websites have an email address, the one they sent to me containing the contract was undeliverable when I replied. As well as the customer care mad city widows email that I found searching online.
Mad City Windows & Bath has lost a potential customer! When they start calling immediately when you inquire about a quote and proceed to call you NON-STOP throughout the day and well into the next day, from different phone numbers, that’s a bit much! They sent a text asking when it would be a good time for a call and I replied and said “tomorrow at noon” since I was at work, but they have called from different numbers non-stop since that time! ***Do they really think (at this point) I would EVER do business with them for any reason?? (Not a chance!!) Just passing this little encounter along since they’re still calling and I’m SICK of it!😡😡😡 22 phone calls from different phone numbers in less than 24 hours is unbelievable when I’ve asked them to stop!! I wish I could post copies of all of them from my phone as proof! Horrible experience!
I had MAD CITY install a roll in shower this was several years ago they had to adjust to be able to roll shower chair in without having to physically lift the chair with my daughter in chair any way some one came to my door 2days ago and he ask if I had any thing I needed to have updated I told him no and I told him that I had a shower installed several years ago and he ask if he could see. I showed he said they had updated products so I let him have some one out to look at they came yesterday and he said since they have life time warranty coverage that I just needed service to have the ramp fixed the people that I talked to were very nice I ask him how much would this cost he said nothing as under warranty so when the service person called he said because of wear and tear it would cost me $ why did one say won't be a charge then when called to set app. there was a charge if life time mean what ?if you don't use the shower
I have no idea who these people are. I received a call @ 10 AM on 5 October 2025. I said it was Sunday and I did not request any estimates...I hung up. I then received 3 other calls from the same office harassing me. They claimed when I threatened to call the police they were the victims and I was rude. I have no idea who these people are but have sought legal action to not have them call me again.
I had a new shower unit installed in my bathroom off my bedroom 3 weeks ago, approx. The men involved were courteous and attentive. Very professional. The completed job is amazing. The shower experience is is wonderful. I love the look and the feel of the shower.
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