We recently stayed in a madecomfy property through Airbnb.
We had many issues like broken bed, broken AC, no internet, freezer was overflowing, hair balls and trash under the bed, hair balls and dust in the bathroom.
Initially the communication was good but after many messages it became clear there was never any intention to repair/fix anything. Just generic apologies and “the team is working on it”.
Our stay was 16 nights and the only thing they could do was a half measure clean, but still left the hairballs and trash under the bed.
We were supplied with one set of sheets and towels for a two week stay, if we wanted more it was an extra charge!
There was never any attempt to fix any of the issues, except for the Internet where they supplied an eSIM that never worked.
They kept telling us they were looking into it and discussing with the appropriate team, nothing ever happened.
There is no local support even though their add states this, all based out of India.
The key collection is from a dodgy smoke
shop where if you have a child with you, they have to wait outside, 18+ only.
Stay away from madecomfy - You have been warned!
Edit/update: This is the exact same kind of response that they constantly came back with every time I requested an update on all the issues. All talk, no action and definitely no respect for their clients. Never again.
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