Review Time
I was given the wrong key to the Collins Street, Melbourne property and waited 2 days (staying in a hotel) for MadeComfy to provide the correct one. They didn't do this so ended up paying for 12 nights elsewhere and am still waiting for a refund of my $2,200 over two months later.
I have had several apologies/acceptance of responsibility by MadeComfy including a written public one in reply to my review on Stayz but emails/messages to Head Office have been completely ignored -no response whatsoever.
A very poor way to treat a customer, and I had booked with them before, but clearly being a repeat customer is not something they value.
However, despite no access, they did give me a 5 star review on the Stayz website! Perhaps I am their idea of the perfect customer:
* No access to the property so no cleaning expenses etc. for them.
* Received $2,200 from me and have had that for over 2 months now.
* In exchange I have had several apologies (no cost) and a 5 star review (no cost).
I was contacted the day before my stay and told that my accommodation had been double booked and that I could no longer stay there. This was extremely stressful given how last-minute it was.
No alternative accommodation or solutions were offered. I was simply told to look for another place myself, which is unacceptable when the issue was entirely on their end.
To make things worse, I was told to email about the situation, yet I never received any email from them — only a phone call.
I would not recommend Made Comfy, especially if you need reliable accommodation. Being left without a place to stay at such short notice is not okay.
Sadly, our stay at 831/22 Central Avenue, Manly was very disappointing and did not come close to meeting expectations — especially given the price.
First impressions were poor. On arrival, the bedroom curtains were off the rails and had holes in them (see attached photo), immediately giving the impression of a property that is not properly maintained.
Almost straight away we also noticed cockroaches in and around the kitchen area, which was extremely unsettling. This was reported via email through the MadeComfy Guest Portal on Tuesday 3 February, along with the fact that there was absolutely no blanket or doona on the bed — only sheets. To make matters worse, the bed is only a double, which is not ideal for two adults, particularly at this price point.
We did receive a response from the MadeComfy team stating “We’ll stay in close touch until everything is resolved” — however, that was the last communication we received, and none of the issues were followed up or resolved during our stay.
The apartment was also uncomfortably hot throughout the day. There is no air conditioning and no overhead fans, just a single pedestal fan in the bedroom. The fan could not be height-adjusted, meaning I had to place it on a stool to direct airflow. At night, despite the heat during the day, the lack of a doona or blanket made sleeping uncomfortable.
In addition, none of the overhead lights in the bedroom were working, leaving us reliant solely on bedside lamps.
While the view is lovely and the location is excellent, the overall condition, lack of basic amenities, poor communication, and absence of onsite support meant the stay fell far short of what was promised. We paid around $1,600 for five nights (over $300 per night), which makes these shortcomings even harder to justify.
My honest recommendation would be to stay at the Hotel Steyne instead — it’s clean, in the same great location, has friendly onsite staff, and comfortable, well-maintained rooms.
Overall, this stay was anything but “MadeComfy.” We would not stay here again.
An excellent choice for large family groups, with a prime location and cleanliness. The pool is fantastic too. Highly recommend it; we frequently visit the area and would definitely love to return.
Our family of four had a pleasant stay with the support team. Their communication was excellent—very clear and informative—which made check-in and check-out a breeze. The house was clean and matched the photos we had seen perfectly. Our daughters had a great time in the pool, which was a nice bonus. In terms of location, the house is a bit of a drive from the CBD and the beach area (about 15 minutes), so if you’re looking to be near the water, be sure to check the map before booking. However, if you prefer a quieter place to stay, this is a fantastic choice.
The reserved place had a strong curry smell that required me to boil cinnamon to mask it. Additionally, due to poor scheduling with the cleaners, I was told to check in at 6 pm. However, when I tried to access the garage, the remote didn't work, and no one was available to assist. Since the support team can only be reached through an overseas call center, I couldn't get help when it was most needed.
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