*EDIT: This review was replied to within an hour of posting it requesting information about me and my property so they can 'investigate' and 'resolve'. To reiterate, I have sent 5 emails to MadeComfy and, to the owner, to "the account managers" over the last 6 weeks and this still has not been addressed. Not even a formal letter of demand with 7 days to pay what they owe me was even replied to let alone paid. It seems the review repliers are much like the onboarding team and only care about appearances meanwhile the team behind the scenes can't even pay owners correctly or on time.
For the review responder: My name is Anastasia Brandon, my property is in Newstead Brisbane and the relevant people responsible for these issues including breaching the legally binding contract we have in place and also violating Australian Consumer Law are Faraz Ahktar and Jaime Carter who have failed to correctly pay me, and other owners, month after month and are yet to pay me what is owed despite a formal letter of demand. I've since lodged a QCAT case and will be taking them to court.
I’ve been with MadeComfy for over 3 months as a property owner and it’s been an absolute nightmare.
The expectations set during onboarding vs reality have been completely different. I was told to expect around $400/night and ~80% occupancy, with estimated monthly revenue of ~$5,500. In reality, bookings have been accepted for as low as $120–$168/night (including over New Year’s Eve when other identical units in my building were $700+), occupancy has been nowhere near what was indicated, and I’ve seen around $1,200/month — significantly less than what I would earn from a standard long-term rental. As a result, I’ve been forced to cover costs out of pocket as this doesn't even cover the mortgage repayments.
Owners also have no control over pricing, so you’re stuck watching your property get heavily undercut.
The biggest issue has been payments. Every payout I’ve received has been incorrect (underpaid) and has required repeated follow-ups. They are currently still withholding money owed from a booking over a month ago, despite multiple emails and even a formal Letter of Demand — which has been ignored. I have had to lodge a a complaint with QCAT and ACCC as they are both in breach of contract and withholding owed money.
There are also serious issues with how bookings are handled. In one case, a guest stayed at the property, but the booking was later cancelled in their system after the stay occurred. I was told in writing that I would still be paid — that payment was never made.
Communication is extremely poor. Emails go unanswered, and it’s impossible to get any response or action.
Other issues I’ve experienced:
Charged $400 for an “entry clean” where the property was not cleaned to a reasonable standard (dust, mouldy towels, etc.)
Listing errors (e.g. missing car park) that I had to follow up and make them correct and a 7 night minimum night that was never discussed with me.
Ongoing cleaning issues (dirty dishes, damaged linen, mould)
I gave them 7 days via a formal demand to resolve outstanding payments before proceeding to Queensland Civil and Administrative Tribunal — and there has still been no response or payment.
The whole point of hiring a management company is to reduce stress. In my experience, this has done the complete opposite and required constant time and effort just to chase basic issues.
If you’re a current owner, I strongly recommend checking every payment against your bookings and being very clear on pricing control and revenue expectations upfront.
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