The after sales service is a disaster. We ordered a lamp from Sarah Lavoine on the swiss website and when we opened the pack, we observed that one piece was broken. We made a after service request and after more than 10 days, still no answer on how to have the lampe replaced. How complicated can it be!Every time I call, I get the same message, to be patient as they have delays in the answer! Really disappointing customer experience for a company that sells designer pieces!Update: I have received your email and replied to you on Thursday. As mentioned in the email, due to the long delay of 11 weeks for replacement, we would rather opt for the reimbursement. Thanks in advance for replying to my email. Best regards Anne Wyss
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