Terrible company with terrible customer service. Their system sent me an email to confirm a sitter I had selected. When I paid through the email link, the payment went to the wrong sitter. Instead of rectifying the error they blamed me and hid behind T&C’s and kept 50% of the $200+ payment as a cancellation fee. So fee for no service! The error was their system linking the payment to the wrong sitter. The ‘customer service’ staff were terrible and made no effort to rectify the error. All they had to do was move the payment to be held against the correct sitter but instead they charged me and cancelled the sitter I had selected who was one I had used before. I dealt with several chat bot help people that claimed they were real people but if they were human they had no empathy or capacity to problem solve only sent me copies of the T&C’s and said ‘computer says no!’
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Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.
