I have to say at this point that my experience of MadPaws has been very hit and miss, with only one success and two abject failures. The first booking I tried to make was accepted, confirmed and paid-for. But the sitter who accepted the booking never replied to a single message, phone call or text message after accepting the booking. The second (who was back up to the aforementioned first; stepping in at the very last minute) was hugely successful; looked after my dog with fantastic care and at very reasonable rate on five or six occasions in the past eight months. I’m just very sorry that they moved away from the area. The third was when I started looking for a replacement for the second sitter. I found two suitable possibilities and just happened to meet-and-greet one before the other. Despite being considerably more expensive than the other, we agreed to have a first try. Then at the very last minute, without warning without reason, this sitter raised her advertised daily rate by $15/day. When I complained to Madpaws about price gouging and false advertising by this sitter, they stated that the sitter was perfectly within their rights to do this and advertised prices are there as a guide only. THIS NEEDS TO BE MADE VERY CLEAR ON THE MADPAWS WEBSITE.They also refused my request to accept and display a one-star rated review of my experience with this sitter.This third debacle of an experience makes a one in three hit rate of my experience with the MadPaws website. Not exactly a roaring success, is it? Potential users of the site need to be made more aware of these types of failures before putting their faith in such unreliability. It is becoming increasingly obvious that the bias of the site leans towards the interests and profits of the pet sitters and certainly NOT the pet owners.
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Mad Paws is Australia's #1 go-to Pet Sitting community. With Mad Paws, Pet Owners can find trusted Pet Sitters near their homes. With nearly 20,000 trusted Sitters, Pet Owners can find a range of pet-related services such as Pet Sitting, Dog Walking, and Pet Daycare.
