After years of problem-free service with my Country Life subscription, I suddenly stopped receiving the magazine. Somehow my home address had become garbled in their system and the street and house number had been stripped out. Seems like a classic IT error when systems are changed. It has taken me 2.5 months to get this sorted, mainly because my impression of their contact / customer service system is that it is:- largely bot-based- not staffed locally- avoids phone contact at all costsAnd worse, they outright lied about their attempts to make human contact. When I gave them my mobile and asked for a call to straighten out a final detail, I got an email after 48 hours saying "I tried to reach out to you earlier." In my experience, that's a standard bot-based dodge for "We don't make or take phone calls."Great magazine, but I really despise this company's customer service. -----------Update after the response from Magazines Direct below:I feel obliged to include my response to Magazines Direct after receiving their response to my original complaint on TrustPilot. Here it is:Daniel,I confirm that we spoke by phone yesterday. I further confirm you offered, and I accepted, a complementary six-month subscription to Country Life with the issue commencing 11 February. My subscription was already due to begin 4 February but I must tell you that I have no hope of receiving that issue given the company's level of poor customer service. If I do receive the 4 February issue that will be a bonus. If not, then my already low expectations will have been met.I further confirm that you offered, but I did not accept, a paid subscription at the end of the free six-month period. I did not accept because I was unwilling to manually enter my credit card details into the phone during our conversation. At the end of the complementary six-month period, I will simply begin buying the magazine from my newsagent. I have no desire to continue trading through Magazines Direct.This has been a supremely frustrating experience, one of the worst I can recall given the level of effort a simple magazine subscription should require, as I expressed on TrustPilot. I do request that you convey that to your line manager etc.SincerelyJ Hollar
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.