Review Time
If only you could give 0 stars, it would be more appropriate. it is so difficult to stop a subscription, the only way I have found out how to do it is to stop the card; it is literally impossible to log onto the website and get into my account
We have had subscriptions for years and at times the post has let us down, a quick phone call always sorted things out. Cannot phone now, online only. Recently they stopped a subscription, three months later still not resolved. Awful service.
We have had subscriptions for years and at times the post has let us down, a quick phone call always sorted things out. Cannot phone now, online only. Recently they stopped a subscription, three months later still not resolved. Awful service.
Cancelled an annual subscription to take effect in 11 months time. Instead they cancelled issues of my daughter's magazine immediately and despite repeated chasing have not reinstated the deliveries and are now ignoring my requests for a full refund.
I demand a full refund of £48.00 which was deducted from my account on 17. 02.26 without my consent.I have made multiple documented attempts to cancel this subscription prior to this charge, plus it wasn't due to be taken yet , but your system has made it impossible to do so. Furthermore, I am now unable to log in to my account to manage my details, which is completely unacceptable. Plus they took the payment when it wasn't due !!
Painful. Really painful.Contacted them about a simple query. Took a week to be told it had been escalated, then I was sent a link advising me on how to talk to my child, then I was asked to prove I had paid despite receiving 4 copies of the magazine at this point, then was told it had been escalated again, still nothing.I assume my query will never be resolved which is worrying considering it was pretty simple. I paid for an offer and they are now refusing to honour it. Terrible service, will not be renewing
After years of problem-free service with my Country Life subscription, I suddenly stopped receiving the magazine. Somehow my home address had become garbled in their system and the street and house number had been stripped out. Seems like a classic IT error when systems are changed. It has taken me 2.5 months to get this sorted, mainly because my impression of their contact / customer service system is that it is:- largely bot-based- not staffed locally- avoids phone contact at all costsAnd worse, they outright lied about their attempts to make human contact. When I gave them my mobile and asked for a call to straighten out a final detail, I got an email after 48 hours saying "I tried to reach out to you earlier." In my experience, that's a standard bot-based dodge for "We don't make or take phone calls."Great magazine, but I really despise this company's customer service. -----------Update after the response from Magazines Direct below:I feel obliged to include my response to Magazines Direct after receiving their response to my original complaint on TrustPilot. Here it is:Daniel,I confirm that we spoke by phone yesterday. I further confirm you offered, and I accepted, a complementary six-month subscription to Country Life with the issue commencing 11 February. My subscription was already due to begin 4 February but I must tell you that I have no hope of receiving that issue given the company's level of poor customer service. If I do receive the 4 February issue that will be a bonus. If not, then my already low expectations will have been met.I further confirm that you offered, but I did not accept, a paid subscription at the end of the free six-month period. I did not accept because I was unwilling to manually enter my credit card details into the phone during our conversation. At the end of the complementary six-month period, I will simply begin buying the magazine from my newsagent. I have no desire to continue trading through Magazines Direct.This has been a supremely frustrating experience, one of the worst I can recall given the level of effort a simple magazine subscription should require, as I expressed on TrustPilot. I do request that you convey that to your line manager etc.SincerelyJ Hollar
EDIT: 05/01/2026The company has contacted me and resolved the issue to my complete satisfaction and were polite and courteous. I have therefore increased my rating to 3 since the issue occurred in the forst place, but I iwll say has now been handled well.*******************I only gave one star because I couldn't give zero.The company stopped publishing the magazine I was subscribed to and since they send a lot of marketing emails I didn't see the one where they said that if I didn't reply, they would switch my subscription to another magazine as opposed to refunding me for the rest of the subscription period.Eventually I found the email and while I was rather annoyed, I thought it's only 5 months, I can live with that. It is only now that I have realised that they have continued to charge me for a magazine I DID NOT subscribe to! Also, I deliberately NEVER set up such subscriptions to auto-renew.I have just tried to access my subscription and what a surprise, I can't set up an account which is required to manage subscriptions.I am wondering if this borders on fraud? I don't know, but I will be finding out.I would recommend people do NOT use this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
absolutemusic.co.uk
educationaltextbookhome.com
www.cloudwards.net
athomedaily.com
revivalbooks.co.uk
mixedinkey.com
heirloom.cloud
ghostwritersplanet.com
myrealrep.com
americanpublishersinc.com
