Extremely disappointing service. I took out a magazine as a gift for my mother last February. Unfortunately, the magazine was cancelled in the first half of the year, and they transferred it to another magazine for the rest of the year. I currently have 2 issues left. Randomly in November, they took money from my account. I contacted them immediately to ask what the reason for this charge was. They have either not answered the question, sent an irrelevant answer that doesn’t address my query or continued to ‘investigate’ with wrong dates and information. I’m still clueless as to why they’ve taken money from my account when I paid for an annual subscription that won’t be renewed for another 2 issues. Customer service non-existent at this point. Edited 9/1: updating to add that despite poor service by email, Nathan reached out here and called promptly the next day with the situation investigated and resolved before ringing, which was very much appreciated. I am raising my review to three stars due to the support he provided.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
