I contacted Magazines Direct early in December as I was having trouble logging in to my account and I wanted to check that a subscription I have was going to be renewed and get access to my account. All I received was an email from Marc saying that my issued were being looked in to and that he'd get back to me in a couple of days.No one got back to me, but on the 12/12 a continuous payment was set up (without my authorisation or filling in any forms permitting this). I'm not sure that what they did was legal.On the 22/12 another continuous payment was taken from my current account. I've emailed several times about the payment on the 12/12 several times and Magazined Direct are ignoring me. I received a feedback form on Christmas Day asking me to rate Magazines Direct which I find appalling. My bank have done a chargeback for the unauthorised payment taken on the 12/12 and I would like Magazines Direct to apologise for the theft of my money and the unauthorised use of my bank details and for ignoring me when I've questioned the paymentEdited to add that Magazined Direct have managed to cancel my subscription (a gift for my Father) and have not addressed the fact that they'd set up another, unauthorised subscription in addition to the first, correct subscription. I have now no idea if my father is going to receive his gift and I've had an email from Ronald today breezily ignoring my asking about the continuous payment being set up fraudulently. Someone needs to phone me to sort this mess out.Updated:On Monday 29/12 I had a call from the complaints team who finally addressed the fact that an unauthorised continuous payment had been set up and agreed to refund me. I was told that I'd receive an email on the 30/12 outlining the conversation we'd had and I was told that as a gesture of goodwill I'd be offered a free subscription. However the email never arrived! I have no way to contact the complaints team as I was supposed to reply the the email from them. The company is a total shambles.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.