Ordered a single issue of a magazine for April 2025 and heard nothing despite it being out. When checked with customer service was told my order was for the June 2025 issue, even though my confirmation email states April 2025.Rang up and explained this and rather than just sending me the issue I want they said I would need to cancel the order and re-order. A magazine company that can't change an order after getting it wrong in the first place is a joke.Was promptly transferred and was on hold for over 15 minutes (no wait to actually get through to customer service originally though). Requested a ring back but doubt it will actually happen, once I have cancelled I shan't be re-ordering since the website clearly can't be trusted to put an order through for the correct item.Shambolic experience over a single issue of a magazine.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.