Tantamount to fraudI ordered a single issue of a magazine I was unable to find in the shops. My money was taken and I got a confirmation email with an order number. No magazine arrived. I called a few weeks later to ask what had happened to my order and I was told there was no record of any order so I should send an email with proof of payment etc. I sent an email and heard nothing back.I then called and I was told the magazine in question was never in stock and that I'd get a refund which of course I never got so I called back again and there was no record of my order or any of the emails or calls I'd made. I was told that there was no order and that I should send over proof that money had been taken from my account. I made a couple of further calls but I was always back on square one.I am now assuming I'll never get my money back, I'm giving up now because it's simply not worth all the hassle, I've spent nearly three hours on the phone being put on hold.I wouldn't trust MD at all now, it's a shame because I'd like to subscribe to a few magazines now they're harder to find in the shops. Looking at the other reviews it's clear that there are serious problems with MD, you should seriously AVOID them.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.