I subscribed for a magazine & needed to cancel the subscription as we are relocating. Unfortunately I had not done so before a payment was taken & so I contacted them via email to request refund explaining why I no longer required the magazine. It took 10 days & several email to finally receive refund. However the following day they took a further payment despite confirming in an email that my subscription was cancelled. Some 12 days later & 6 emails later I have still not received a refund! I have contacted my bank to raise a dispute & they are now refunding my payment within a working day. Although I had cancelled the so called Direct Debit (it wasn’t set up as a DD just as a card payment subscription) Magazines Direct had reinstated it! My bank has advised me to be aware that the company can set up the Direct Debit again & that I need to periodically check my account but yo report it to my bank if it happens again. Awful service from Magazinee Direct & I am sincerely regretting ever subscribing to them in the first place. Avoid this company at all costs is my advice.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.