Update: MD supports seems to think this is regarding a single purchase. This is my review after dealing with MD since 2012 but specifically with my experience after Future Ltd. took over. I've contacted support and they decided to help after I threatened to leave but this doesn't make up for many years of poor service.I've tried to distill my experience with Magazines Direct since Future Publishing Ltd. absorbed it. Support with Imagine Publishing was quite good but just stay away now. I only stuck with them till now since I love Retro Gamer magazine and can't get it elsewhere:-Upped my subscription rate when I replaced an expired credit card-Mystery charge to my credit card that took me 8(!!!) months via two tickets to resolve via customer support-charging me inflated subscription rates instead of the agreed upon rates-gave me Retro Gamer for free by mistake (I really enjoyed this egregious mistake :)-many, many failed purchases that went through on their website including MFA verification because they manually process the transaction incorrectly *after* the website purchase.-many hours wasted with my credit card support since they just confirmed there was no reason for purchases to fail-sending me *toll* numbers to call for support ad nauseam and in bad faith after I repeatedly tell them they don't make financial sense for to call.-polite but scripted email responses with very little content-no way to track customer service tickets except via email-customer service tickets are resolved by simply stopping communication. No agent has asked me if a ticket has been resolved except maybe over the phone (see comment about toll numbers)-no way to track purchases on their website (subscriptions get listed but no purchase date or cost. No bookazines etc.)-no receipt when purchasing on their website.-a red click crack team that doesn't assist.-feedback through Feefo which I can't use despite months of back and forth with MD and Feefo support.-different agents respond to each individual communication-Weeks between responses even though they "aim" for two day response time.-agents who don't read the ticket history and return me to square one.Just avoid this publisher or be prepared to run the gauntlet.
Claim your business profile now and gain access to all features and respond to customer reviews.
Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.