This Company Is A Disgrace, Avoid At All CostsOn 27 Nov 2023 I paid this so-called company £75.72 for a subscription magazine for my grandson’s Christmas present. The company remains in breach of contract. It failed to deliver even a single edition of the magazine and I have tried for 8 months to obtain a refund, but to no avail.I have recorded well over 30 emails backwards and forwards with this company. They are always so apologetic in their replies and say they will sort the problem as soon as possible. However, sort the problem they do not! They kick the can down the road and hope you will go away! I have discovered that most of their emails are standard copy and paste emails because I have received several lengthy reply emails with exactly the same wording, but sent from different individuals.I have also phoned them on many occasions to complain, but once again it goes nowhere. I have asked for my complaint to be escalated, that seems to be a no go process. I have asked to speak to a senior manager or director. The response is they are in a meeting, but they will phone me back. But they never do! It is impossible to get beyond the call desk administrators.I have written and threatened legal action through the Small Claims Court, but it is like water off a duck’s back. Magazinesdirect.com is owned and operated by Future Publishing Limited, a company registered in England and Wales. This is a £400m turnover company with Operating Profits circa £100m.I have been desperately frustrated by this company. My grandson was terribly upset by not receiving his magazines which I promised him as a Christmas present. I am a pensioner in my 70s who can ill afford to lose the money I paid. However, I have now given up chasing! This £400m company seems to have a greater need for my £75.72 than I do, it is tantamount to theft, scamming a pensioner!That’s why I say and repeat, this company is a disgrace, avoid at all costs.A one-star Trustpilot review is actually too good for Magazinesdirect, it should be MINUS 5!
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.