UPDATE:Magazines Direct responded stating that "the telephone team has already taken care of my issue" which I find insulting and just makes the situation worse. This is the same standard response from the company which many other reviewers have received when reporting the same issue of multiple charges. The issue is NOT resolved - I have not received the credit, despite being told multiple times by that it has been processed.Original review:I attempted to order a subscription to Decanter Magazine in October 2023. They then charged my credit card 4 times for the same subscription. After multiple calls and no magazines, I reluctantly gave up and cancelled the subscription in February. So far I've managed to receive 3 refunds. I've been assured several times that the final refund has been processed, but I have still not received it, despite repeated escalations and case #s. It's just unbelievable.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.