Like many others have said in their reviews, I wish I had read the reviews before ordering with Magazines Direct. If you do want to place an order with them, DO NOT USE DIRECT DEBIT!! We had 3 magazines with them which we stopped receiving last year. But they continued to take our money by DD. I have been trying to resolve this issue with their Customer Service team since May by phone and email. Every time I contact them I get different answers but no one is resolving the issue. We are not getting the magazines but we are being charged. Why do they not understand this? Every time I deal with Customer Service I get a different agent. This is a call centre at its absolute worst. I don't even want to give them one star as they don't deserve it. Going nowhere. Really frustrated. Someone in their UK office needs to get a grip and sort out their abysmal service. Oh, and please sort out my issue too. Waiting to hear from you ...UPDATE: So, the response via TrustPilot on 25th June was to respond to their email with the information requested. This I did on 26th June. Today (15th July) I received a reply to my email requesting the same information again, even though they already have the details (and ironically it was in the email they sent back to me, directly below their latest email). They owe us over £150. But no one at this company seems to be concerned about all their rubbish reviews or the abysmal "service". Surely someone in their UK office should be concerned that their helpdesk is unable to provide anything resembling customer care?? The agents are polite but either don't have the right systems to be able to help or they just don't understand what they need to do ... or both. Please, UK office, get in touch and resolve this issue.UPDATE 22/07/24 (in response to yet another formulaic Trustpilot response from Magazines Direct): I am tired of providing the details to this company. I checked with our bank today and they confirmed that they can see all the payments to Magazines Direct which allegedly Magazines Direct say they haven't received. I am still waiting for someone from the UK office of Magazines Direct to take some interest rather than letting this matter drift on with the overseas Customer Service Team. Incidentally, the bank suggested I contact Action Fraud as my next step.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.