Set up a direct debit They can't tell me when my payment will be debited from my account, not can they tell me how much will be debited. They are in breach of the DD guarantee but don't seem to care I've been waiting for the accounts department to contact me with the info requested. Nothing.I've made an official complaint over a week ago. An acknowledgement and then nothing since.I'm waiting for the letter that apparantley I'll receive in '2 days' over a week ago.Atrocious customer service from start to finish *Edit*Information provided as per their request via TrustPilot - needless to say nobody has responded to it.Still no update to my complaint or contact from accounts.I have now got a letter giving the date of first payment (24/9), great except its 3 weeks earlier than the date showing online (12/10).Online chat with Nancy who says the payment 'should' be in the first week of October, her supervisor Monica disagrees saying it will be this week (weekending Fri 13th September) before changing her mind and saying she doesn't know when it will be or why there are different dates.Utterly hopeless at every step
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