I have been a subscriber to Guitarist Magazines for several years and usually take out an annual subscription but last year subscribed by direct debit deducted from my bank account at quarterly intervals. On that basis Magazines Direct promise to give at least three days notice of any subscription price increase.By a letter dated 31st December 2024, but received by me on 28th December, Magazines Direct notified me of a subscription price increase 28% higher than I could have subscribed for through the magazine. On the same day I emailed them, drawing the matter to their attention and advising that I did not wish to renew my subscription and cancelling my authority to deduct any further money from my account. I promptly received a reply advising that my subscription had been taken on 28th (ie no three day notice!) and my subscription has now been cancelled. Since that date I have been emailing to try and get my subscription money refunded. Despite, promise of a refund and a telephone call nothing has happened and I am still awaiting my refund! I feel that I have been consistently mislead and now I am being totally ignored. I feel that by agreeing to pay for my subscription by Direct Debit I have been taken advantage of and my subscription increased without my agreement. Magazines Direct have not honoured their agreement to give me sufficient notice of an increase and do not value me as a loyal subscriber. Very poor customer service!
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.