I ordered a gift for my dad's birthday through Magazines.co.uk - they seem to have good reviews but it is Magazines.Direct who are corresponding with me. I signed up for the magazine a month ago and, although I have ordered a weekly TV Times, my dad still has not received anything. I got an email last week to say that the latest edition was posted out to him. He did not get it. They double checked the address and said they had sent it to the wrong address, even although my dad's correct address is clearly showing when I sign in. They said they would give him a complimentary 3 extra copies. He is still waiting for any copies to come in. I cancelled my direct debit as the payment came out weeks ago and I only wanted the gift to be the 12 issues - I have now had an email from Magazine.Direct to say that because my direct debit has been cancelled that they would not be sending out any issues - even although they have taken the payment for my dad's gift. I now think that my dad is not going to get his gift - after me paying out £25.25. What a waste of money. AVOID THIS COMPANY.UPDATE - I had emailed the company yesterday to find out when my dad would be getting the first issue and I was told again that there was a problem with the address of the sender and the format that they have it in (even although address is correct when I sign in and see it, and they were supposed to have sorted this issue last week). I have now contacted them to ask for a refund and they have told me not to cancel direct debit until I had got my refund. I had already cancelled direct debit, but this should not affect me getting a refund so I am very dubious that I am going to get this refund. I am supposed to be covered under the Direct Debit Guarantee so I will be going to the Financial Conduct Authority if I do not get my money back. How this company are treating everyone on here - not just me - is absolutely shocking. Nobody should be out of pocket for buying magazines.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.