I took out a subscription to a monthly magazine in January (eleven months ago) and so far I have only received four issues of the magazine. I have phoned and emailed the customer service, and each time I am told that there had been a glitch but that it had been fixed. In fact, all the replies to my emails, signed by different people, used the exact same wording: "We've recently experienced a system error... We can confirm that your account has now been corrected...". These stock phrases are obviously lifted straight out of the "How to reassure and fool our subscribers" handbook. My latest email, sent on December 4th, has so far been unanswered.What a waste of (my) time and (my) money! Reading the comments below, I realise that my experience is far from being unique... How do Magazines Direct get away with it ???
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.