I have a subscription with this joke of a company for Woman's Weekly as a yearly Christmas gift for my mother. A few weeks ago, I tried to renew the subscription online and there was ZERO facility for me to do this. Not even a box to click on my account page. I contacted customer services who sent me a ridiculous message claiming I could renew online, clearly not reading my email. I decided therefore to renew via the renewal letter this company sent me, so I sent a cheque. The cheque was cashed and the money left my account on the 29th November. Not a word came from this company about them receiving my money. I contacted customer service who claimed they had no record of my cheque and I had to send them a scan of the front and back of the cheque which they said 'you could get from your bank'. I contacted my bank who confirmed the cheque payee was 'Future Publishing' (this company) but they would send me a copy of the cheque at a cost of £4 which I am still waiting on. Out of curiosity, today I checked my magazine account and the renewal has gone though, so they clearly received my cheque and have not had the courtesy or common decency to let me know the magazine sub has renewed. Disgusting company and an abysmal way to do business with a repeat customer. I will not be using this idiotic company again after the 2025 subscription finishes. I will take my custom elsewhere to a company who know what they are doing and do not lose me money.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.