magazinesdirect.com

Cheated out of my subscription by false promises

I have been chasing problems with my Magazines Direct subscriptions with their team for the last 4 weeks, and disappointingly there is still no resolution.Late September I received an email from the Magazines Direct Managing Director to confirm that Guitar Player magazine (which I subscribed to) was halting publishing after 58 years.The Managing Director said I would receive my last issue of Guitar Player December '24 and I would receive an alternate subscription to Guitar World/ receive "another 13 issues of Guitar World which will be covered by the remaining balance on your account.”I replied to the Managing Director back to confirm I wished to receive Guitar World.However, when I hadn't received my December copy of Guitar Player I called Magazines Direct subscriptions and they said the December ’24 issue of Guitar Player is now out of stock and I won’t be receiving it.They also said I didn’t have a subscription to Guitar World!I said I wanted to raise a complaint with a senior manager at Magazines Direct as they have not delivered what I was promised (by the Managing Director no less!)Despite calling and emailing Magazines Direct for the last 4 weeks to resolve the issue, and numerous staff suggesting I will receive a call back form the UK senior manager and the complaints team, I have not received any telephone calls from Magazines Direct senior management to resolve this issue - which indicates they are not treating this issue seriously.I wish Trustpilot would give the option of zero stars as so many customers of Magazines Direct comment.Looking at the other reviews it's clear that there are serious problems with MD, you should seriously AVOID them.

Date of experience: Nov 25, 2024