I have had a running Christmas present subscription for Country Life for mother for a number of years. I was reminded last year by an email for a re-subscription which I agreed to for another two years through the link provided. The magazine was sent to me (in France) instead of my mother (in the UK) and when I sent an initial complaint on 31 Jan i was told I had more than one account and so they merged the accounts and changed the delivery address to my mother’s address and that she would receive the magazine from 12th Feb and onwards. It is not clear to me how this can have happened as I used the resubscription link that they had provided in the email. No magazines have been received (in France or in UK) since the change they said they had made and I have sent a number of emails and complained on the online system but have received no response - not even a response to say they would get back to me. I find their lack of response surprising considering I have paid for two years subscription.
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