Subscribed to a 1 year offer for Digital Camera World late in 2024, lured by the offer of a free Lowepro backpack. Subscription Number: 39347123Got the January issue, then spent ages chasing the backpack. February issue turned up wet and mangled. Had to request a replacement. I ended up reading it on my Readly account.Then, after chasing again, I'm advised the backpack was out of stock and, if I agreed, I'd be sent a comparable replacement. This arrived but was garbage quality - no comparison to the Lowepro. For a start, you open it and the lenses fall out as there is no support at the sides. So many zips and the side straps block access - awful. Opening it fully to change a lens involves two side zips, two buckles that have to be unclipped and then the contents spill out - so it can only be opened if laid flat on a soft surface to prevent the lenses spilling out to the side as here are no side supports.Contact them to cancel my subscription and return backpack. Am told to keep the backpack, but I'm committed to the subscription to December 2025 because I paid for a year up front...Then the March issue failed to arrive - had to make two requests for this - and I ended up reading it on my Readly account - you see the pattern here?! Today, I boxed up and paid to return the backpack directly to the magazine editor in chief. The March issue, actually turned up as the box was about to be sealed - perfect timing - so I added it to the return journey, which is costing me £9.The matter of the subscription is now subject to a bank chargeback as the customer 'service' has been non existent. Honestly - do yourself a favour and do not get a subscription from Magazines Direct. It just is not worth the grief, time and hassle.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.