Paid for a subscription to 6 issues of Edge magazine, only 3 ever showed up. Emailed them about it and got ignored. Chased multiple times and finally got an apology saying that there was an ‘issue’ but I’ll still receive the next 3 issues from then. None ever arrived. Emailed again, got ignored, chased, another apology saying there was an ‘issue’ with their emailing system hence being ignored. They also said that there was again an ‘issue’ with my subscription so they are cancelling it. No questions of what I would prefer they just straight up cancelled it. After my complaint they literally replied ‘sorry now that it’s cancelled they can’t do anything to help’. I’ve seen that this is happening to a lot of people in the reviews. My guess is the company is going under and they’re trying to quickly cancel any subscriptions that were made under deals with money off. In any case, this is absolutely not a way to win customers. Possibly the worst customer experience I’ve ever had.
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