Update: July 21st, 2025:I have to update my review as the customer service really gave it their all to solve the issue.Despite a few hiccups in which I was sent 4 copies of a magazine I hadn't ordered, I now received all the magazines I ordered.I really feel sorry for the customer service, though. Looking at the other reviews here, it is clear that there is something currently going awfully wrong with their order processing. It is awful to think that their customer service has to deal with all us upset customers due someone further down the processing line not doing their job properly.So my thanks go to the customer service and their patience.I hope the company will see these reviews and decide to solve whatever or whoever is causing all these issues so that ordering from this store can become a positive experience again.------Previous review from June 23rd, 2025:I spent over £30 on magazines, yet never received a single one of them. Customer service was responsive, but after they had first noted down the wrong magazines (their shop system should be able to tell them which magazine volumes I ordered!) they know claimed they sent a replacement, but… this has not reached me either.I am considering taking legal actions should I not receive a refund or my order.I wish I had seen the reviews earlier - customers beware!Edit: After I published my review, customer service reached out to me to organise a replacement for the 3rd time. This time, I actually received 4 magazines, but: They were 4 identical issues of a volume I hadn't even ordered.So, I am still fighting to receive the 4 magazines I actually ordered and already paid for or to receive my money back. It will soon be a month since I placed my order and the problem still stands unresolved.
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Magazinesdirect.com is owned and operated by Future Publishing Limited, Britain’s leading publisher of print and digital magazine content. We are a leading platform for specialist consumer and B2B content, publishing 80 magazines and 568+ bookazines yearly, with a total circulation of 1.4m+.
