I ordered a Magic Steam Grooming Brush after the product image clearly advertised a “FREE Magic Brush” included with the purchase.When my order arrived, the free brush was missing. Customer service initially told me they would send a replacement and provided tracking, then later claimed it had been delivered (it had not). After querying this, they changed their story and said the free brush was never included with my order at all and only applied to a different bundle.This was confusing and contradictory, and the advertised offer was not honoured.Very disappointing experience and I would not order again.
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