The sheets are excellent, but customer service is lacking. If you've opened your order, exchanges are nearly impossible. I even paid an extra fee for easy exchanges, but I've had no luck getting a response to my calls or emails. Update: They did reply to my email, stating they only accept returns on unused items and offered to refund my extra fee. I realize I'm used to platforms that allow hassle-free returns. After using the sheets for three weeks, I had to upgrade to a larger bed, leaving me out $330, which is unfortunate. They do have wonderful products, and I've ordered a larger set, but be aware that returns are not accepted.
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All of our linen bedding, clothing, kitchen and bath linens, curtains, and blankets are made in a small, family-run studio in Vilnius, Lithuania. Lithuania is one of the three Baltic states located in northern-eastern Europe where linen is deeply rooted in folklore, mythology, and people’s everyday lives.
All MagicLinen products are made from OEKO-TEX-certified linen. The certification ensures the human-ecological safety of textile products in all stages of production (raw materials and fibers, yarns, fabrics, and end products). Products that are OEKO-TEX certified are absent of allergenic dyes, pesticides, heavy metals, and other harmful substances. The certification is voluntary and must be updated annually.
At MagicLinen, we specialize in made-to-order linen clothing and custom-size home textiles, handcrafted with a focus on sustainability and longevity.
We firmly believe in the power of taking small steps toward building a more positive textile and fashion industry. That's why we are transparent about our unwavering commitment to the planet. From carefully sourcing materials to the meticulous craftsmanship of each item, we strive to make a positive impact every step of the way.
We also take pride in our partnership with environmentally friendly packaging suppliers, as we actively work to reduce plastic waste. Our mailers are made from corn starch and PBAT, a bio-based polymer, ensuring they leave behind no damaging residues when they break down. By choosing MagicLinen, you not only support sustainable practices but also contribute to a healthier planet.
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